十月 1, 2019

本篇英国论文代写推荐-酒店追求客户满意度的意义

本篇英国论文代写推荐-酒店追求客户满意度的意义。总的来说,追求更高的客户满意度是有意义的,留住那些将保持良好入住率的最好的酒店,并努力引入更多的收入流,以使从相同数量的投入中轻松获利成为可能。入住率反映了酒店的健康状况和吸引游客的受欢迎程度。这是一个重要的工具,必须是衡量酒店成功的优先工具之一。在利润和客户满意度方面,他们实际上应该携手并进,因为更高的满意度会转化为业主和投资者的健康利润。然而,争取客户的满意度可能会使酒店获得更多的利润,因为满意度来自酒店内部的所有收入来源。

Primary criteria for improving the issues would remain the ultimate customer satisfactory quotient, which can be retrieved by a survey of visitors. This would suffice to the satisfaction of the services offered.
The other criteria would be the sustenance in the occupancy and the retention of regular customers, along with innovative acquisition of new ones. The numbers are important as they reveal the health of the hotel’s performance and its internal ability. The occupancy falling from 68% in 2010 to 65% in 2011 is not too difficult to understand. The occupancy fell because of the market movements, combined with the hotel’s internal mismanagement and inability to be at its service peak when most required. However, the occupancy remains stable because it is not that bad when compared to standard occupancy standards or benchmarks.
The other criteria to look for is the profit increase that is caused by continuous efforts of retaining the best customers, and by opening new revenue streams for the hotel. This could require more of restructuring the present operational style and replace it with a more serious hierarchy and seasoned hospitality professionals.
Evaluation of alternatives
The occupancy rates are something which informs of the health of the hotel and the popularity in attracting visitors. This is important as a tool and must be one of the prioritised tools in measuring the success of the hotel.
In terms of profit and customer satisfaction, they actually should go hand in hand, as a higher satisfaction would transform into a healthy profit for the owners and investors. However, fighting for customer satisfaction would probably lead the hotel to make more profits, as the satisfaction would entail from all the revenue streams inside the hotel.
Recommendations
Overall, it makes sense to go for higher customer satisfaction, retaining the best ones who will maintain a good occupancy, and working on introducing more revenue streams to make easy profit possible from the same amount of input.

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