Ombudsman services are provided for taking a dispute having a service that is licensed or the supplier of utility once the attempt has been made for resolving the dispute with the provider in a direct way. Ombudsman of South Australia is an entirely independent official body that holds the comprehensive power for the investigation of government department along with the authorities and the councils of local government. The office assists in providing timely, informal, impartial and free resolutions with respect to complaints for the promotion of fairness, good administration of public and openness within South Australia (Rogerson, 1995). According to the consumer law of Australia, rights of consumer have been set out that are referred to as the guarantees of consumer. These include certain rights with for repairing, replacing or refunding along with compensating the loss and damages for the cancellation of services that turn out to be faulty.